Entries by Michelle Dooner

What is Quality Assurance?

Quality assurance or QA: It is a term most people have heard of, but few will have a concrete idea of what it means. Put simply, it is a method for preventing errors, defects, and other problems from cropping up in products and services. Good quality assurance procedures will help ensure the customer receives the exact product or service they want, and to make sure it is of high quality.

Turning Complaints into Positives with ISO 9001

Can you turn customer complaints into positives for your business with a quality management system like ISO 9001? Consider this… if someone likes a product or service, they’ll usually tell a few people. If they don’t, or they receive poor service they’ll often tell a dozen or more people. Isn’t that the way it goes?

Can ISO 9001 Help Businesses Achieve Greater Efficiency?

How can the quality management standard ISO 9001 help businesses build greater efficiencies in what they do? In today’s hectic world, working hard all day is often not enough to ensure your business is efficient. Being efficient means making the most of every moment of your time. Working hard is not the same as working smart.

Is ISO 45001 the Future for Worker Safety?

ISO 45001 for occupational health and safety management systems is a new international standard developed by the International Organization for Standardization in collaboration with many of the world’s leading occupational safety groups including the International Occupational Safety and Health, the American Society of Safety Engineer’s, the American Industrial Hygiene Association and the International Labour Organisation.

An Insight into the new ISO 9001:2015 Standard

In September 2015 a revised edition of the world’s most popular quality management systems standard ISO 9001 was published and is now titled ISO 9001:2015. In this short presentation we get an insight into the new standard from two experts who were both heavily involved in the update. Kevin McKinley, the acting ISO Secretary-General, and Nigel Croft, chair of the subcommittee that revised ISO 9001, discuss the new standard and the changes intro […]

All About Total Quality Management

Total Quality Management or TQM for short is considered one of the most important management frameworks used in business today. It can be used whether your organisation produces a physical product or provides services to your customers.