Quality Management Systems & ISO 9001 Certification

Quality management systems

Expert quality management and ISO 9001 certification solutions tailored to you.

Quality Management Systems Ltd. is a leading UK business process and systems management specialist offering a complete range of world-class quality management services that include ISO 9001 implementation, accreditation support, auditing and training solutions to organisations of all types and sizes throughout the United Kingdom and internationally.

Our highly trained, experienced process management specialists will work with you and your teams to develop a practical, cost effective quality management framework that will combine seamlessly with your existing processes helping you to improve your quality systems and achieve ISO 9001 certification quickly and efficiently.

By focusing on the needs of your organisation our specialists ensure your management processes are streamlined at every opportunity to support and improve your business operations. Our quality frameworks are developed to support and improve what you do, they are simple and easy to use, and are proven to deliver a number of significant benefits to organisations whatever the size or market sector.

If you would like to learn more about what we do and how we can help you develop world-class quality management processes please get in touch today.

The Benefits of our Quality Management Systems

Our carefully tailored quality systems and ISO 9001 implementation and accreditation solutions can help deliver a number of important benefits including:

  • Achieve Consistency

    Achieve greater consistency in what you do.

  • Increase Efficiency & Build Profitability

    Increase efficiency, reduce waste, save money and build profitability.

  • Customer Satisfaction

    Increase customer satisfaction to build better, more sustainable relationships.

  • Continuous Improvement

    Continuously improve the way you operate including the quality of products and services.

  • Enhanced Reputation

    Enhance your reputation with an international quality management standard.

  • Greater Opportunity

    Access new markets.

  • Growth Management

    Manage growth more effectively.

UK & International Coverage

Our expert quality assurance focused services are delivered by experienced process management specialists who combine comprehensive capabilities with practical know-how across their specialist areas of expertise to deliver real performance improvements to clients.

Our main offices are located in London and Manchester and these are further supported by regional teams of specially trained process management and standards implementation specialists who deliver expert advice and support solutions to meet the highest standards of performance expected by our clients.

Contact QMS today to learn how our expert quality management and ISO 9001 implementation and accreditation solutions can help you achieve a clear and usable quality management system that delivers effective and efficient quality management processes. To speak with one of our experts call us on 0330 223 25 85 or simply use the button below to get our full contact details or submit our contact form.

What is Quality Management?

For any aspiring organisation, whatever the size or market sector, a well-planned, useable quality management system or QMS can prove to be a very powerful business tool, helping to ensure the best results or outcomes are achieved consistently, whether this relates to the organisation itself, an individual task, a process, products or services.

An effective quality management system or QMS brings into play four separate elements – planning, assurance, control and improvement. When all these elements come together they help to ensure the best organisational outcomes can achieved, and as importantly, they can be maintained consistently over time.

Planning – Assurance – Control – Improvement

Quality Management Principles

Generally, there are a number of major principles that must be carefully followed if one is to build an effective quality management process. Different organisations and individual tasks or processes may demand some or all of these principles, and some may be considered to be more important than others.

Understanding these principles is often key to the success of a quality system it is also important to recognise that taking a pragmatic, flexible approach to the implementation of a quality management system is essential to its continued success, as poorly constructed, overly complex management systems often struggle to maintain stakeholder support and so fail to deliver long-term. It is also important to recognise that these principles should be tailored to the task at hand, regardless of the size of the organisation, business type, industry sector, task or procedure being reviewed.

The major principles of any quality management system to consider include:

  • Customer Focus

    A clear customer focus within any organisation is essential. It is important that modern organisations aim to exceed expectations on a regular basis when serving clients or customers.

    Focusing on the customer and what they desire or expect to receive as part of their interaction with an organisation ensures every possible improvement can be identified and then actioned.

  • Leadership

    Strong, clearly defined organisational leadership is essential if senior managers or other senior staff members are to get the best from their entire teams. Everyone reporting to that person should understand the goals and objectives that have been set, they should be clear on what is required of them, and what their role is in the team as a whole.

  • Engagement of People

    The engagement of people within any organisation is an essential success criteria. It’s not enough to have people employed simply to work. They must be fully engaged in the process too.

    Greater involvement must be achieved in order for people to feel more valued and able to contribute in different ways.

  • Process Approach

    Understanding the role each process plays in how an organisation delivers its products and services is essential to any quality improvement process.

    The ultimate objectives of any quality management processes and procedures can only be achieved by fully understanding all the individual processes that lead towards that goal.

    Results are gained by performing certain actions. Discovering how different actions lead to the desired outcome opens the way for such processes to be tweaked, improved upon and fully understood by all.

  • Systems Approach to Management

    Taking a systems approach to management involves the identification, evaluation and management of multiple processes so they are managed collectively as a “system” to improve the organisations effectiveness in achieving its objectives.

    When implemented successfully, this systems approach allows an organisation to focus its efforts on those key processes that are essential to success as well as aligning complementary processes for improved efficiency.

  • Improvement

    It’s important to remember that no organisation, business system or process will ever be perfect. The continual search for improvements in all areas, processes and departments could lead to further enhanced results in the future.

    Improvements may apply to further staff training, expansion of knowledge and trying new ideas that may achieve better results. A culture of continuous improvement should be encouraged.

  • Evidence-Based Decision Making

    The application of evidence-based decision making is a key tool that can be used to drive quality management system improvements. All manner of data has a value far beyond its basic information.

    By using existing data gathered from within an organisation it is possible to gauge the likely outcome in a variety of situations, it is possible to decide on a course of action that can steer a business, plan or goal towards a more successful conclusion.

  • Relationship Management

    Maintaining and nurturing good stakeholder relationships is a vital part of any successful organisation. It should also form a key component of any good quality management system.

    The nature of these stakeholder relationships will depend on the organisation or business. For example, they could relate to customers or clients, or to suppliers, other business associates or strategic partners. Strengthening these key relationships leads to better and stronger future outcomes.

What are the Benefits of a Quality Management System?

There are a whole range of organisational benefits associated with good quality management processes including:

  • Consistency

    Achieve greater consistency for products, services, processes and systems

  • Right First Time

    Reduce waste, expensive mistakes and periods of non-productivity

  • Efficiency

    Increase efficiency through improved use of resources.

  • Customer Satisfaction

    Improve customer satisfaction.

  • Enhanced Reputation

    Enhanced business reputation.

  • New Markets

    Access new market sectors.

  • Manage Growth

    Manage growth more effectively.

  • Continuous Improvement

    Continuously improve products, services, processes and systems

There are lots of other benefits that a good quality management system brings, for instance, a product launch may achieve greater success when quality management principles are applied. Since these can be applied ahead of the products launch, many potential issues can be identified and smoothed out before they have a chance to create problems.

It is also likely that a business applying these quality management principles will achieve greater levels of customer satisfaction. Since any business will be reliant upon this to drive future sales, it could be a make-or-break issue. It is also more likely to generate positive news and reactions about the business, which can in turn bring in more customers.

A business may also achieve greater consistency in the way it approaches various tasks. This is true on a day-to-day basis as well as in reference to the long-term plans an individual business may have.

Avoiding unnecessary waste and periods of non-productivity is another major benefit of a good quality management system. A great deal of data can be gleaned from evidence and a solid approach to tasks and goals. This data can highlight areas where time could be better spent, not to mention the application of resources in order to get the best possible outcome.

In short, every element of an organisation and everything that must be focused on is likely to be better when a consistent quality management system is in place.

Quality Management & ISO 9001:2015

Any organisation wishing to implement a quality management system should seriously consider doing so using the globally recognised standard ISO 9001 which forms part of the ISO 9000 series of international standards and deals with quality management systems.

ISO 9001 is already used by many businesses around the world – many of which have seen significant improvements to their operations since implementing it for the first time.

ISO 9001:2105 is the latest update to this well-established quality standard. It was published in 2015 and is now recognised as the standard bearer for quality management systems around the world. It has been specifically designed to take into account all the processes and elements mentioned above.

It is much easier to achieve greater success in a business, or indeed in any part of a business, when there is a consistent and proven framework to follow. ISO 9001:2015 provides this framework, giving organisations a proven method by which they can adhere to the principles of good quality management.

Implementing ISO 9001:2015

While ISO 9001:2015 provides a strong framework to use and build upon, it is also important to realise that every business is unique. What works for one business may not work for another. It is therefore vital to build a simple but robust quality management system that is tailored towards the needs of a particular organisation or business. It is essential that the quality system should also be able to grow with that business, making it easier to assess progress, and to find and implement solutions that work and drive that business further forward.

Implementing the ISO 9001:2015 quality management standard takes time and commitment, but most organisations following this route find if it is implemented correctly then it is time that is well-invested. For the long term, a good quality management system could completely change the way a business approaches the future, it can help build customer, client and internal relationships, improve operational efficiencies, reduce costs, build profitability and ultimately lead to business growth.

Get Expert Quality Management Systems Support

Contact Quality Management Systems today to discuss your quality assurance and ISO 9001 standards requirements. Our experts can provide practical, cost effective advice and support on all aspects of ISO 9001 implementation, accreditation support, auditing and training… all tailored to meet the needs of your organisation.

With offices in London and Manchester, supported by regional teams of specially trained process management and standards implementation specialists we can deliver simple, easy to use management frameworks that work to enhance what you do

Contact us today for more information or for your FREE, no obligation quote.

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Further reading…

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Quality Management Systems & ISO 9001 Certification
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Quality Management Systems & ISO 9001 Certification
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Quality Management Systems Ltd.,
United Kingdom, Ireland & International
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