Quality assurance or QA: It is a term most people have heard of, but few will have a concrete idea of what it means. Put simply, it is a method for preventing errors, defects, and other problems from cropping up in products and services. Good quality assurance procedures will help ensure the customer receives the exact product or service they want, and to make sure it is of high quality.
Can you turn customer complaints into positives for your business with a quality management system like ISO 9001? Consider this… if someone likes a product or service, they’ll usually tell a few people. If they don’t, or they receive poor service they’ll often tell a dozen or more people. Isn’t that the way it goes?
How can the quality management standard ISO 9001 help businesses build greater efficiencies in what they do? In today’s hectic world, working hard all day is often not enough to ensure your business is efficient. Being efficient means making the most of every moment of your time. Working hard is not the same as working smart.