Quality assurance – it’s a phrase that tends to elicit groans from some, and it’s easy to see why. However, if you intend to develop a new product or service for your target audience, quality assurance or QA should be one of the most important elements of the development and production process that you consider.
Whichever management system or systems you are using in your organisation, you will only know how well they are operating if you conduct an internal audit of the systems to determine if they are being used efficiently and what benefits you get from operating them. The results of the audit will do one of two things:
Quality assurance or QA: It is a term most people have heard of, but few will have a concrete idea of what it means. Put simply, it is a method for preventing errors, defects, and other problems from cropping up in products and services. Good quality assurance procedures will help ensure the customer receives the exact product or service they want, and to make sure it is of high quality.
While Total Quality Management is a relatively new concept, there has been some form of quality control system since the start of the industrial revolution and the birth of modern manufacturing processes during the 18th century. In the early beginnings of quality control, there may have been one person who would inspect each manufactured product as it was completed and if the inspector approved, then it was deemed good enough to be presented to the customer.
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